Refund Policy

At Dronacharya.ai, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for our subscription plans and services.

Please read this policy carefully before making a purchase. By subscribing to our services, you agree to the terms outlined in this policy.

Dronacharya.ai offers the following types of subscription plans:

• Free Plan: Basic access with limited features. No payment required.
• Monthly Subscription: Full access to all features, billed monthly.
• Annual Subscription: Full access to all features, billed annually at a discounted rate.

All paid subscriptions are non-refundable after the cooling-off period, except in specific circumstances outlined below.

We offer a 7-day cooling-off period for all new subscriptions. During this time, you may request a full refund if:

• You have not accessed more than 10% of the platform's content
• You have not downloaded or printed any study materials
• You have not completed any practice tests or assessments
• Your account has not been flagged for suspicious activity

To request a refund during the cooling-off period, please contact us at support@dronacharya.ai with your order details.

Refunds may be granted in the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from accessing the service, and our support team is unable to resolve them within 7 business days.
• Duplicate Charges: If you were charged multiple times for the same subscription due to a billing error.
• Unauthorized Transactions: If a subscription was purchased without your authorization (subject to verification).
• Service Discontinuation: If we discontinue a significant portion of the service you subscribed to without providing an alternative of equal value.

Refunds will NOT be provided in the following cases:

• After the 7-day cooling-off period has expired
• If you have accessed more than 10% of the platform content
• For promotional or discounted subscriptions (unless specified otherwise)
• If your account was suspended due to violation of Terms of Service
• For partial months or unused portions of a subscription
• If you change your mind after the cooling-off period
• For exam results or performance outcomes
• If the refund request is made more than 30 days after purchase

To request a refund:

1. Email our support team at support@dronacharya.ai with the subject line "Refund Request"
2. Include your registered email address and order/transaction ID
3. Explain the reason for your refund request
4. Provide any relevant screenshots or documentation

Processing Time:

• Refund requests are reviewed within 3-5 business days
• If approved, refunds are processed within 7-10 business days
• Refunds are credited to the original payment method
• Bank processing may take an additional 5-7 business days

You may cancel your subscription at any time through your account settings. Important points to note:

• Cancellation stops future billing but does not trigger an automatic refund
• You will retain access until the end of your current billing period
• Annual subscriptions cannot be converted to monthly after purchase
• Cancelled accounts can be reactivated within 30 days with previous data intact

To cancel your subscription, go to Settings > Subscription > Cancel Subscription, or contact our support team for assistance.

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your bank or payment provider.

If a chargeback is filed:

• Your account will be immediately suspended pending investigation
• We will provide documentation to the payment provider
• Fraudulent chargebacks may result in permanent account termination
• Collection actions may be taken for unjustified chargebacks

Please give us the opportunity to resolve your concerns - we are committed to fair and timely resolution of all issues.

Special terms apply to promotional subscriptions:

• Free trials are not eligible for refunds (as no payment was made)
• Discounted subscriptions may have modified refund terms specified at checkout
• Referral bonuses and credits are non-refundable and non-transferable
• Bundle offers are subject to the refund policy of the primary subscription

Please review the specific terms of any promotional offer before purchasing.

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Our support team is available Monday to Friday, 9 AM to 6 PM IST.