Shipping Policy

Dronacharya.ai is a digital educational platform that provides AI-powered practice questions and study materials for competitive exam preparation. All our products and services are delivered digitally through our web platform.

Important: As a 100% digital service, Dronacharya.ai does not ship physical products. This policy explains how our digital content is delivered to you.

All Dronacharya.ai products and services are delivered digitally:

• Practice Questions: Instantly accessible through your dashboard after subscription activation
• Study Materials: Available for online viewing within your account
• Mock Tests: Accessible through our web platform immediately upon purchase
• Progress Reports: Generated in real-time and accessible through your dashboard
• AI-Generated Content: Created on-demand as you use the platform

Instant Activation: Once your payment is successfully processed, your subscription is activated immediately. You will receive:

1. A confirmation email with your subscription details
2. Immediate access to all subscribed features
3. A receipt for your payment

Expected Activation Time:

If you experience any issues accessing your subscription:

• Payment Confirmed but No Access: Log out and log back in, or wait 5 minutes and refresh. If the issue persists, contact support with your payment receipt.
• Confirmation Email Not Received: Check your spam/junk folder. Add support@dronacharya.ai to your contacts. Request a resend from your account settings.
• Content Not Loading: Clear your browser cache, try a different browser, or check your internet connection. Ensure JavaScript is enabled.
• Access Denied Error: Verify your subscription status in account settings. Contact support if your subscription shows as active.

Dronacharya.ai strives to maintain 99.9% uptime. Our services are available:

• 24 hours a day, 7 days a week
• From any location with internet access
• On any modern web browser (Chrome, Firefox, Safari, Edge)
• On desktop, tablet, and mobile devices

Scheduled Maintenance: We occasionally perform maintenance to improve our services. Scheduled maintenance is typically conducted during off-peak hours (2 AM - 5 AM IST) and users are notified in advance via email and in-app notifications.

Unscheduled Downtime: In rare cases of unexpected outages, we work to restore services as quickly as possible and may extend subscription periods to compensate for significant disruptions.

As a digital platform, Dronacharya.ai is accessible from anywhere in the world with an internet connection. However, please note:

• Primary Market: Our content is primarily designed for Indian competitive exams (JEE, NEET, etc.)
• Pricing: All prices are displayed in Indian Rupees (INR)
• Payment Methods: We support payment methods commonly used in India (UPI, Indian cards, net banking)
• Support Hours: Customer support operates during Indian Standard Time (IST) business hours

Users accessing from outside India may experience slight latency differences but should have full access to all features.

Dronacharya.ai does not offer any physical products. Therefore:

• No physical address is required for delivery
• No shipping charges apply to any purchase
• No delivery timelines for physical goods
• No returns of physical items

All materials on our platform are designed to be consumed digitally. We do not provide printed study materials, physical books, or any other tangible products.

To ensure smooth delivery and access to our digital content, please ensure your device meets these minimum requirements:

Note: Outdated browsers or disabled JavaScript may result in limited functionality or access issues.

If you have any questions about accessing your subscription or experience any delivery issues, please reach out to us:

Our support team typically responds within 24 hours during business days. For urgent access issues, please mention "URGENT" in your subject line.